Return & Exchange

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 30 days from the date of delivery to claim for the return or exchange if :

The product is damaged, stained, defected or incomplete.

The product/s must be unused, in the original packaging with labels and protective stickers attached.

The product received does not match the size ordered.

HOW DO I APPLY FOR THE RETURN?

To return an item, please email us at musastore.pk@gmail.com with the return reason and order details.

Once our customer support team approves the return you will be requested to send the parcel to, Ecommerce Department, G.M. abad, Faisalabad.

Please note that you are responsible for the cost of returning the items to us.

WHEN WILL MY RETURN BE PROCESSED?

We aim to process all returns with 5-7 working days of receipt.

During busy periods please allow up to 14 working days for your return to be processed.